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Posts in September 2009

Happy NACAC-ing

We couldn’t all possibly actually be in Baltimore for NACAC’s 65th Annual Conference, but I promise, the rest of us here in the office are there in spirit. [For those of you who have no idea about NACAC: It's the National Association for College Admission Counseling, founded in 1937. It's an organization of more than 11,000 professionals from around the world dedicated to serving students as they make choices about pursuing postsecondary education.]

We’re unveiling some of our clients’ latest works of art in Booth #945. And that booth mind you, is no mere conference space – it’s Mindpower: The Exhibit, showcasing a few highlights from our recent work. The exhibits will change daily, so be sure to stop by the Gallery each day to see what’s new.

For those of you not attending, here are links to some of the work we’ll be sharing.

Making Peace with Branding: Goshen College
Auggies Live for the Experience: Augsburg College

Reminder: We’re celebrating the opening of our gallery Thursday evening with an intimate gathering at La Tasca in the Inner Harbor. Be sure to stop by the gallery to pick up your invitation!

BTW: if you use twitter, the official hashtag is #NACAC09

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Donna Bowling

Posted by Donna Bowling on September 24, 2009 at 4:06 pm
Filed under: Brain Candy for Wisdom, Conferences, Events & Presentations
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Brand-building in the age of online education

We’ve all read umpteen articles and blog posts on how online education is transforming the college and university landscape. I was reading this very one today: Will online education kill the university?. Despite its scary title – it actually paints a positive picture. One where colleges and universities figure out how to use the power of the internet to their advantage – by accessing more students, delivering more reusable content online, and generating new revenue streams (yes, most schools will experience growing pains as they figure out how to do this).

Online programs are expanding at a rapid pace and we might be getting close to a tipping point – where more schools offer a wide array of online programs than don’t. Programs that don’t required ever stepping foot on campus.

This transformation means brand-building is more important than ever. If you haven’t nurtured your brand in a while, it’s high time to think about it. With a strong, thriving brand, combating the competition becomes easier. With the adoption of more and more online programs, the competitive field expands, and as it expands, the importance of brand reputation increases.

My two cents? Don’t start thinking about it after your competition does – be the leader and have them chasing you.

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Jenny Brower

Posted by Jenny Brower on September 21, 2009 at 9:30 am
Filed under: Brain Candy for Wisdom, Branding

Social Media Guidelines: Do You Have an “Official” Policy?

We came across a link on Mashable about a soon-to-be-published book about social media policies.

While the folks at Mashable have produced a number of their own articles and guidelines about social media policy, they’re still recommending you take a peek at what other organizations may be doing: A good resource is available from Chris Boudreaux, author of the upcoming book, “Social Media Governance.”

The soon-to-be-released book has a website where you can actually review the policies of 82 organizations from big-business to non-profits. You can even upload your institution or organization’s policies if you so choose.

Of particular interest to us were the policies of the types of organizations we serve: Higher-ed and healthcare.DePaul, Harvard Law, Cleveland Clinic and Mayo Clinic’s policies are currently included on Chris’ list.

Just curious?

  • Do you have a social media policy?
  • Who was responsible for creating the policy?
  • Who should have been responsible for creating it?
  • Can guidelines go too far?

Oh, here are links to a few of Mashables’s posts about Social Media Policy:

Happy policy-making.

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Donna Bowling

Posted by Donna Bowling on September 20, 2009 at 6:36 pm
Filed under: Brain Candy for Health, Brain Candy for Wisdom
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Mindpower’s Fun Friday Poll

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Donna Bowling

Posted by Donna Bowling on September 18, 2009 at 8:15 am
Filed under: Conferences, Events & Presentations, Ramblings
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Vote for slogans and icons for Madison Avenue Walk of Fame

Next week, September 21st thru September 25th is Advertising Week. Advertising Week is North America’s premier gathering of cutting edge communications leaders. The Week is a hybrid of thought leadership and special event programming, uniting clients, creatives, media and inspiring figures in the biz.

Can’t make the event? Well, you can still (sorta) participate. Visit here to vote for your favorite advertising icons and slogans. Each year, two slogans and two icons are voted-in.

Question. Last year’s winning slogans were “We Deliver For You” and “What Can Brown Do For You?” Without looking, can you let me know the organizations the taglines belong to? [Both are pretty darn easy.]

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Donna Bowling

Posted by Donna Bowling on September 17, 2009 at 4:59 pm
Filed under: Brain Candy for Health, Brain Candy for Wealth, Brain Candy for Wisdom, Branding
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Why we won’t do spec (speculative) work

[Borrowed and edited a wee bit, yet strongly believed, from Cam Foote, editor Creative Business]

The main product of our business is our “mindpower” — creative solutions to the issues and opportunities facing our clients and prospects. And, good ideas — creativity — can be tough to define, or agree upon.

One person’s passion is often another’s poison. So, it’s no wonder that potential clients often ask us to take a project on speculation. That is: To “test” our creative product in much the same way they may try out other types of products before purchasing.

Unfortunately, we must turn down such projects. This [post] may explain why NOT doing spec work actually makes us a better, more stable and reliable partner for whom to do business.

It lets us keep our prices low
We make money mostly by selling our time. Unlike businesses that sell products, we can’t take time back and resell it. Thus, the less time we actually sell, the more we have to charge. So we attempt to hold our prices down by keeping busy.

We also have substantial fixed overhead costs — rent, utilities, computers, peripherals, software, etc. So the higher the percentage of our time that is productive (billable), the more we can spread those costs, and the less each individual client gets charged for them.

In addition, the only way we can recover our overhead costs is through what we charge our clients. If we accept speculative projects, the overhead for these non-billable hours would have to be added to the factor we charge our regular, long-term, appreciate, paying clients. We don’t think this would be fair.

We want to give you only our best
We are very proud of our track record of helping many different clients with many different challenges. In doing so, we have come to understand the crucial components in producing outstanding creative work.

First, outstanding creative work requires good, complete input from our clients. It takes time and effort that’s tough for them to justify unless they are committed to awarding an assignment. Yet without it, we can’t show how good we really are. Or our best effort may well be misdirected; a great shot that hits the wrong target.

Equally important, great creativity requires enthusiasm. We need to be excited enough to pour all our energy into a project. Frankly, that’s impossible without knowing whether we will be chosen to go all the way, or even get paid.

And, finally, developing creativity is very labor intensive. Although we wish it were otherwise, good work seldom comes in a flash of inspiration. Rather, it usually requires research and thinking time, then the working through of many different ideas and approaches. This makes it difficult or impossible to do good work in a compressed time frame.

Speculative projects, whether done by us or some other firm, usually require cutting every creative corner. That’s hardly in your best interests, or ours.

We’re a small firm, in business to stay
We hope our small size is what attracts many to our firm. Because we are small, you get to deal directly with those actually doing your work; there are no “middle-men” to muck things up. It also means we’re more flexible, and able to turn things around faster. We can offer better, more personal service, too. And, because our overhead is lower than that of the “big boys,” so are our fees.

Another reason for our success is that we are good business people
We know that a small business like ours (probably yours, too) has to watch costs carefully and can’t afford to give much away. If we weren’t careful — if we did give away our time — it is likely we wouldn’t be here next time you called, which means you’d have start all over again bringing someone else up to speed learning your business. We doubt you’d want that, and we know we wouldn’t. We believe we should both be looking to build a long-term, mutually-productive and cost-efficient business relationship.

Truth is, small organizations like ours can seldom afford to accept speculative projects. If you find one that will, be skeptical. They may be desperate.

As for larger organizations and agencies, yes they can afford to do speculative projects, and often do. But that’s the very point. If they do have the volume and staff that makes it a small risk for them, they’re probably too big to give you the personal service and outstanding creativity you’re searching for.

We hope you’ll give us the opportunity sometime soon to prove just how good we really are. In the meantime look at our portfolio. The work we have done for many other clients with many other challenges speaks volumes about our abilities.

Unless you’re willing to offer what you offer for free, don’t ask me to.

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Donna Bowling

Posted by Donna Bowling on September 1, 2009 at 10:00 am
Filed under: Brain Candy for Health, Brain Candy for Wealth, Brain Candy for Wisdom, Ramblings
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